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Gilkey Window Company4.8
Based on 1495 reviews
My experience with Gilkey Window Company replacement of my windows was a very positive one: Jason Wagner was very clear in his assessment of each window’s issue, and worked with me to come to an equitable cost, timing, and payment schedule. I did not feel manipulated re: these elements, as was my experience with another window company. The installers, Jeremy and Jeff, were professional, on time, pleasant, and even helped move a couple of things I couldn’t manage. They did a very effective job cleaning up from the installation, they rehung the blinds as before, and they gave final instructions for operating the new windows and screens. Thank you for a job well- done!
William Miller
3 days ago
Just finished my window install , Marcin and Adam did a great job . Very professional and very thorough.
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Kathy Laumann
4 days ago
The installers were great and the doors are beautiful!
Response from the owner:Thank you, Kathy! We're glad to hear that you loved the installers and the beautiful doors. Your satisfaction means a lot to us!
Kathryn Wilt
4 days ago
Excellent experience from our initial visit to Gilkey's store, working with Tom to get the right sliding door, then had an equally great experience with the installation team. We shopped 2 other door replacement firms but Gilkey stood out in terms of quality and customer service. Highly recommend.
Rick Gaskin
4 days ago
Great company with service above and beyond.
Response from the owner:Thank you for the 5 Star review, your feedback is greatly appreciated.
Theresa Jung
6 days ago
In the very hot humid summer of 2026 I noticed a big difference in the cooling of the house. Thermostat set is unchanged. I was too warm in past. The "next generation" low E windows installation I now use a throw blanket at times. The difference in temperature is very noticeable. Yay going to save on electric bills! The sound level has decreased from the cars going by to even a moderate rain are kinder to my ears.
Response from the owner:Thank you, Theresa! We're glad to hear that the new windows have made such a positive difference in your home's comfort and sound levels. Enjoy the savings on your electric bills and the improved comfort! We appreciate you sharing your wonderful Gilkey experience. Have a nice day!
Rick Bodzenski
1 week ago
Crew was very professional and efficient. Cleaned up as they continued the 2-day install of 10 windows and a patio door. My wife and I are very pleased with everything.
Response from the owner:Thank you, Rick! We're glad to hear that you and your wife are pleased with the professional and efficient work of our crew. Your satisfaction means a lot to us!
Jarod Hummer
1 week ago
I am very pleased with my decision to go with Gilkey for my home window replacement. Alex and Paul were very prompt on their arrival, worked diligently while on site, and were extremely pleasant to work with. I highly recommend you consider Gilkey Windows if you are in the market!
Response from the owner:Thank you, Jarod! We're glad to hear that you had a positive experience with Alex and Paul during your window replacement. Your recommendation means a lot to us! Enjoy your finished product sir!
Mike Sibley
2 weeks ago
Update: Had the rest of windows replaced and couldn't be happier. As always, very professional, courteous, and thorough. No touch-ups needed, can't even tell they were here, except for awesome, new windows. Thank you. Loving my new windows. Installers did a great job. Def going back for the rest of my windows.
Response from the owner:Thank you, Mike! We appreciate your kind words about the installation team and are excited to help you with the rest of your windows.
Bruce Alexander
2 weeks ago
Marcin and Ziggy installed a very large slider in our primary bedroom and a smaller slider with frosted glass in our bathroom. They did a fantastic job and both look beautiful from both the inside and outside. Thanks for a great installation of our Gilkey windows!!
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Response from the owner:Thank you for your 5-star review! We're glad to hear that Marcin and Ziggy did a fantastic job with your sliders and that you're pleased with the installation of your Gilkey windows. We appreciate your feedback!
Frank Perkins
2 weeks ago
On time, fast and efficient and great work.
Response from the owner:Thank you, Frank! We appreciate your kind words about our team's efficiency and work quality. Your satisfaction means a lot to us!
Fran Tesorero
3 weeks ago
Ordered a new front door and back door. Choices were numerous and settled on entirely different layout than we had previously. Once the doors were ready installation was arranged. The team showed up on time, protected our recently refinished floor, and did a great job removing the old door and sidelights and took great care installing the new ones. Definitely would use Gilkey again for any door replacements.
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Response from the owner:Thank you Fran. We appreciate you sharing your Gilkey Window Company experience. We will pass this along to all that were involved with your installation.
James
4 weeks ago
Two weeks ago, my lawn mower pitched a rock through one of my rear slider door's panes of glass. It was a custom made door that Gilke manufactured and installed approx. 5 years ago. In only 1.5 weeks, they had a perfect replacement window remade. Today, it was reinstalled by Dawson and Brandon. Terribly impressed. They were two respectful looking young men - neat, polite, and friendly. They did a perfect job. I'm a stickler for details and they checked every box. I had one other problem with a mid glass panel blind that I spoke to Candice about. She was able to solve the problem over the phone. She certainly knows her stuff. I can't speak highly enough about this company. I absolutely recommend them!
Response from the owner:Thank you, James! We're grateful for your kind words and are delighted to hear that Dawson and Brandon provided such great service. It's fantastic to know that Candace could assist you as well. Your recommendation means a lot to us! Thank you for taking the time to give us this positive feedback on your Gilkey experience.
John Panzeca
4 weeks ago
Great experience from sales process to installation!
Response from the owner:Thank you, John! We're glad to hear you had a great experience from the sales process to installation. Your feedback is very important and we are appreciate you taking time to share.
Jim Savage
4 weeks ago
We had Gilkey replace all 12 of our 29 year old windows and had a wonderful experience with the sales process (thanks to Justin Baldwin), and installation was a breeze taking less than 4 hours. The crew was very efficient, respectful of our property, answered all our questions and explained what they say. They even suggested changes to the trim on the outside that would cover some wood area between windows that would save us ongoing maintenance. All in all it was a wonderful experience and much less expensive that other estimates we got. Cincinnati Gilkey is highly recommended from our experience
Response from the owner:Thank you for the wonderful feedback, Jim! We know that a full-home window replacement can seem daunting, so hearing that our team made the entire process a breeze is deeply rewarding. Justin and the installation crew work hard to ensure our customers get top-tier vinyl window installation alongside honest, expert advice—like the trim adjustments to save you ongoing maintenance. We're also thrilled to hear our estimate provided you with excellent savings compared to others. Welcome to the Gilkey family!
Luther Risma
1 month ago
everything is good and your staff who mounted the windows, I am so impressed. they both worked professionally and they must have worked for years since they just flawlessly worked together. they both deserved a raise and commendation too. I would give them a Five star rating for those 2 hardworking gentlemen. I’m so sorry I forgot their names. whoever who mounted rhe Gilkey windows at Finneytown, Eastgate drive.
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Response from the owner:Thank you, Luther! We truly appreciate your kind words about our staff and their professionalism. It's great to hear that you were impressed with their work on your new Gilkey Windows. Your feedback will definitely be shared with the team!
Leanne Nash
1 month ago
Dependable, knowledgeable, respectful and ensuring customer satisfaction are qualities that Gilkey provided to us. Thank you to Richard and Brian
Response from the owner:Thank you, Leanne! We're grateful for your kind words about Gilkey and are delighted to hear that you experienced dependable and respectful service. Your satisfaction means a lot to us!
Steve Bosse
1 month ago
The whole process was excellent. From sales to production to installs ion. All employees made me feel comfortable and explained what was being done. Not necessarily the cheapest but best quality product and best people.
Response from the owner:Thank you, Steve, for taking the time to leave a review! We appreciate your feedback and support.
Keith Steinmetz
1 month ago
We recently used Gilkey for a window replacement project and couldn't be happier. From the initial consultation to the final installation, the entire team was professional, friendly, and easy to work with. The windows look fantastic and the build quality is top-notch. On installation day, the crew was efficient, respectful of our home, and did a beautiful job with the cleanup and finish work.
Response from the owner:Thank you, Keith! We appreciate your kind words and are delighted to hear that you had a positive experience with our team throughout your window replacement project. It's great to know you’re happy with the results and the quality of our work. Your satisfaction means a lot to us!
Steve Blandford
1 month ago
Decent price. Great installation. Alex and Paul were knowledgeable and friendly. We have used Gilkey before and because of that we went with them and we will be using Gilkey again. Thanks.
Response from the owner:Thank you for the 5 star review, your feedback is greatly appreciated ! Enjoy your finished product, thanks for choosing Gilkey Window !
Amber Cook
1 month ago
I have used Gilkey for both my home and commercial property. The difference the new windows and doors make as to noise level and energy efficiency is significant. The Gilkey crews have been consistently courteous, professional, and detail oriented.
Response from the owner:Thank you, Amber! We're glad to hear that the new windows and doors have made such a positive difference for you. We appreciate your kind words about our crew's professionalism and attention to detail. Your support means a lot to us!
kim barker
1 month ago
We couldn’t be happier with our new windows that Gilkey installed for us awhile back. The installation crew were very professional & courteous and installed the windows in a relatively short amount of time and cleaned up thoroughly. We definitely would recommend Gilkey to anyone needing new windows.
Response from the owner:Thank you, Kim! We're so glad to hear that you're happy with your new windows and that the installation crew provided a professional experience. Your recommendation means a lot to us!
Dennis M
1 month ago
Replacing windows is a major investment, and like most homeowners, I had a lot of questions and concerns before getting started. From the very beginning, Gilkey Windows made the entire process easy and stress-free. They installed 13 windows and a new door at my home, and I couldn’t be happier with the results. On installation day, the installer arrived on time and worked almost nonstop for two days to complete the project. What impressed me just as much as the quality of the work was the care he took with my home. He carefully protected my furniture and belongings, made sure nothing was damaged, cleaned up everything before he left, and even took down my curtains and mini blinds before installation and reinstalled them afterward. That level of attention to detail really stood out. The finished product has completely transformed my home. I chose the triple-pane windows, and the difference is incredible. The soundproofing alone is like night and day—I never realized how much outside noise was coming into my house until it was gone. The windows also look beautiful and have given my home a fresh, updated appearance. If you’re considering replacing your windows, I highly recommend Gilkey Windows. It’s a significant investment, but their professionalism, craftsmanship, and customer service made it an excellent experience from start to finish.
Response from the owner:Dennis, thank you so much for taking the time to share this incredibly thoughtful and detailed review of your project! We completely understand that replacing 13 windows and a new door is a major home investment, which is why we work so hard to make the process entirely stress-free. Our installer will be absolutely thrilled by your praise. He takes immense pride not just in his technical craftsmanship, but in his white-glove respect for your living space. It is also wonderful to hear that you are already experiencing the night-and-day difference of our triple-pane windows! The elite soundproofing and energy insulation they provide truly transform a home's comfort. Thank you for choosing Gilkey Louisville and for your highest recommendation!
Paul Taylor
1 month ago
Purchased new hybrid windows—fiberglass/vinyl. Process was smooth and easy throughout. From the free evaluation and quote through installation it was just what I hoped for. Was completed quicker than originally estimated and the windows are great!
Response from the owner:Paul, thank you so much for the fantastic 5-star review! We are thrilled to hear that your experience purchasing our hybrid fiberglass/vinyl windows was smooth and seamless from your free initial evaluation all the way through to completion. We always strive to give accurate timelines, so hearing that your installation was completed even quicker than originally estimated is wonderful news. Enjoy your great new hybrid windows!
Tina Hysell
1 month ago
I love my Gilkey windows and sliding glass door. They look beautiful and are well made. The total process from scheduling an appointment through the installation was handled professionally with knowledgeable and courteous staff.
Response from the owner:Thank you, Tina! We're so glad to hear that you love your Gilkey windows and sliding glass door. It's wonderful to know that our team provided you with a professional and courteous experience from start to finish. Your satisfaction means a lot to us!
David Palluconi
2 months ago
No pressure sales and the installation was quick and professional.
Response from the owner:Thank you, David! We're glad to hear that you appreciated the no-pressure sales approach and found the installation quick and professional. Your satisfaction means a lot to us!
Marjorie O'Donnell
2 months ago
Marvin and Ziggy — thank you SO much for making my window-installation such a breeze. No need for even a paint touch up. Besides a great clean-up— you’re so friendly and nice to work with.
Response from the owner:Thank you for your 5-star review! What a great experience you had with Marcin and Ziggy. We appreciate you taking the time to recognize our install team and their quality of work.
Mark M
2 months ago
Incredible experience from start to completion! Their quality of window/doors and installation crew (Alex & Paul) are second to none. Furthermore, the sales representative & site foreman were incredible to work with. Lastly, well coordinated throughout the entire process, on time each day, and extremely neat. Strongly recommend!
Response from the owner:Thank you, Mark! We're so glad to hear you had an incredible experience with our team and that Alex and Paul made a positive impact during the installation. Your recommendation means a lot to us! We appreciate the 5 Star review !
Rick Ratterman
2 months ago
Excellent quality. The installer was very professional and performed a very efficient install. He cleaned up what little debree that was generated. We are very satisfied with the look and the quality of our new windows.
Response from the owner:Thank you, Rick! We're glad to hear that you were satisfied with the quality of your new windows and the professionalism of the installer. Your feedback is greatly appreciated!
I love my new Gilkey windows. I purchased 7 windows. They are good quality and look good. Marcin and Ziggy did a great job installing them. They help block the uv rays. The double panes help decrease the noise of the freight trains which run very close to my home often all day and night.
Response from the owner:Thank you for your 5-star review! All of us here at Gilkey love that you love your new Gilkey windows and appreciate their quality. It's great to know that Marcin and Ziggy did a fantastic job with the installation and that you're enjoying the benefits of your new windows.
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